By booking a holiday, the client accepts the general booking conditions in accordance with decree n° 94-490 of 15th June 1994 applying article 31 of the Act of 13th July 1992 fixing the conditions relating to the organisation and sale of travel or holiday packages. These general conditions only apply to private individuals. The conditions relating to group bookings will be laid down in a specific contract.

Article 1:

Under the terms of the Act of 13th July 1992, Flumet central booking office is authorised to book and sell all types of leisure and general holiday services within the geographical area for which it is responsible. It facilitates the client's task by offering a choice of services.

The central booking office is authorised to do this by the Prefecture (authorisation N° 073.00.0001). The central booking office has taken out civil liability insurance with SMACL - 141 Avenue Salvador Allendé - 79031 NIORD Cedex 9, and is covered by a financial guarantee from Crédit Agricole des Savoie - 73590 Flumet.

Article 2 : Finalisation of the booking contract

2-1. Booking contract for accommodation only, not including any other services.

Contract confirmation will take effect when the central booking office receives the signed booking form, together with a deposit of 30% made payable to the accommodation provider. The accommodation provider will send the client the definitive contract showing the accommodation provider's own booking and payment conditions.

2-2. This contract may include services such as cancellation insurance and/or a holiday package (ski pass, equipment rental, etc.)

— Booking confirmation will take effect when the central booking office receives the signed booking form, together with a deposit of 30% and the cost of the insurance. The balance must be paid 21 days before arrival. The central booking office will not send a reminder for this payment. These two payments must be made payable to Flumet central booking office. If this type of booking is made less than 21 days before the client arrives, the full amount for the booking must be paid when the booking is made.

— Payment may be made by bank card (VISA, EUROCARD-MASTERCARD), cheque or “chèques vacances”.

2-3. In both cases, non-payment of the monies owed will result in the automatic cancellation of the booking without prior notice.

Article 3 : Cancellation insurance

The central booking office offers cancellation insurance covering all costs due to holiday cancellation or curtailment as defined in the contract. The cost of this cancellation insurance is 3% of the total cost of the booking. It can be deducted at the client's request. See guarantees OVERLEAF

Article 4 : Cancellation conditions

The central booking office must be notified of all cancellations by recorded delivery letter.

4-1. For accommodation only bookings, the cancellation conditions applied will be those of the accommodation provider. They are specified in the definitive contract issued by the accommodation provider.

4-2. For accommodation or package reservations WITH cancellation insurance , the sums paid will be covered by the cancellation insurance if the cancellation is covered by the insurance contract. If not, the refund applied will be the same as for package bookings without cancellation insurance. For accommodation-only bookings, see article 4-1. For coverage to be effective, the client must send the relevant documents to Flumet central booking office, which will forward them to the insurance company, together with any other necessary documents. For refund conditions, see OVERLEAF for details of the guarantees provided.

4-3. In the case of fully-inclusive packages without cancellation insurance, the cancellation charges are as follows:

ð Cancellation more than 30 days before arrival: A €20 administration charge will be withheld from the deposit

ð Cancellation between 30 and 21 days before arrival: 30% of the price of the holiday must be paid to the central booking office.

ð Cancellation between 20 and 8 days before arrival: 50% of the price of the holiday must be paid to the central booking office.

ð Cancellation between 7 and 2 days before arrival: 75% of the price of the holiday must be paid to the central booking office.

ð Cancellation less than 2 days before arrival or non-arrival of the client at the holiday destination: the full price of the holiday must be paid to the central booking office.

Article 5 : Specific clauses for furnished accommodation

5-1. For holidays in furnished apartments

— The signature of the contract is nominative. Under no circumstances may the rental be offered to a third party without the prior agreement of the central booking office and/or the accommodation provider.

— The service includes the provision of the apartment for the number of people and for the period defined in the contract, heating (during the winter season), hot and cold water, and electricity (unless otherwise stated in the reservation documents).

— The capacity of the apartment is stated in the description (the owner has the right to refuse the rental in the case of over occupation). Apartments are furnished for the number of occupants specified in the contract. Furnishings include blankets, bolsters or pillows, crockery and cooking equipment.

— The rental does not include: sheets and household linen, wood for the fire (where applicable), and telephone costs, unless otherwise stated.

— At the end of the stay, the client must pay the owner any expenses not included in the price (holiday tax where applicable)

— Rentals are from Saturday at 5pm to the following Saturday at 10am Outside these times, except by prior agreement with the central booking office or the accommodation provider, the client cannot take possession of the accommodation.

— Under no circumstances does the client signing this contract have the right to continue occupying the premises once the rental period has expired.

— All clients with pets must obtain the agreement of the central booking office and the accommodation provider before signing the contract

An up-to-date vaccination certificate for the pet must be presented upon arrival.

— For problems of stewardship during the stay, all questions or requests must be addressed to the accommodation provider. The central booking office cannot under any circumstances become involved.

5-2. The occupier must not disturb other residents and must only use the premises for the purposes for which they are intended.

— An inventory will be drawn up in the presence of the client and the owner (or the owner's representative) at the beginning and at the end of the stay. This inventory will be the only reference in the case of litigation concerning the state of the premises. The inventory at the end of the stay will be carried out between 8am and 10am on the day of departure, unless otherwise agreed with the owner.

— A deposit will be paid to the owner (or the owner's representative). This deposit will be returned to the client on the day of departure, after the deduction of any costs due to losses, damage or repairs. These costs may be equivalent to the cost of the rental.

— In the case of early departure preventing the inventory being made on the day of departure, the deposit will be returned by the owner within a period not exceeding two weeks.

— Cleaning is the responsibility of the holidaymakers during the rental period and before their departure. If the apartment is returned dirty, a sum will be deducted from the deposit.

Article 6 : Specific clauses for hotels and bed & breakfasts

— In the case of a hotel or bed & breakfast booking, the stated price covers bed and breakfast, half-board or full-board, depending on the service booked.

— Drinks and meals not included in the price must be paid for by the client.

— For problems of stewardship during the stay, all questions or requests must be addressed to the accommodation provider. The central booking office cannot under any circumstances become involved.

— The client must compensate the accommodation provider for any loss, theft or damage caused by the client.

Article 7 : Specific clauses for fully-inclusive packages

— The “non-skier” rates offered as part of fully-inclusive packages are only applicable as part of these packages. These services cannot be sold separately from a package.

— The rates for fully-inclusive packages are fixed and no reductions will be made for services that are not used.

— No refunds will be given for reductions in the number of people initially included in the reservation if this reduction is notified les than seven days before arrival.
— For fully-inclusive “ski” packages, at least half the people included in the booking must register for the package

Article 8

In the case of late arrival or cancellation during the stay

— Clients must notify the central booking office if they defer their arrival. No reduction will be given.

— If the stay is shortened, or if there is a reduction in the number of people, no refund or reduction will be given unless the client has taken out cancellation insurance. In such cases, the conditions of the contract and of the cancellation insurance will apply (see OVERLEAF).

Article 9 : Insurance and civil liability of the client

The central booking office informs its clients that they are responsible for ensuring that they are insured against the risks that may affect their occupation, i.e.:

— Theft, loss and damage to their personal belongings, as well as damage to the furnishings of the rented accommodation or to any part of the building as a whole that may be caused by their negligence.

— Clients' belongings, suitcases, property, furniture and vehicles are not insured against theft, loss or damage, however this may be caused.

— The parties agree that the central booking office can have no responsibility whatsoever in this domain and that it is the client's responsibility to take out the insurance policies judged necessary to cover his/her personal property.

Article 10 : Resort tax

Prices are given inclusive of all taxes. Resort taxes, collected on behalf of the local council, are included in the prices unless otherwise stated. Resort taxes are set by each local council and depend upon the quality of the accommodation.

Article 11 : Litigation

It is agreed that any litigation will come under the jurisdiction of Albertville High Court.